Our commitment and legal obligations
We commit to ensuring the communications we produce are clear and accessible to the widest range of people.
We recognise our obligations under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.
Web standards and technologies
We recognise we have more work to do to make the website conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1).
Technical information about this website’s accessibility
This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections are listed below.
It has not been possible to ensure that the website meets WCAG 2.1 (AA) at the current time because:
- Much of our content is user generated content by UAL students which may not be accessible;
- Some of the text on the website may not be written in Plain English;
- Our legacy videos may not have subtitles or closed captions;
- Embedded audio podcasts do not have transcripts;
- Some images may not have alternative text descriptions;
- Other decorative and spacer images may not have null alternative text;
- Social media content that is fed into the website may not always be accessible;
- The website may not be entirely compatible with screen readers such as JAWS and NVDA;
- The website may not be entirely navigable using a keyboard and some elements such as menu items and links may not have a visual focus.
We are working to meet the compliance as specified in The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 by the September 2020 deadline.
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.
If you are not able to access a service or content on the website, contact firstname.lastname@example.org. Please include details of the content you need and the required format. We will then try to get you what you need.
Issues and complaints
To report an issue with the website or to make a complaint, please contact email@example.com.
We aim to provide you with an initial response within 48 hours and will provide clear information about how we will deal with your enquiry.
If you feel we have not answered your complaint satisfactorily, please contact us again. We will escalate your complaint to firstname.lastname@example.org who will work with the team who provides the service/content to get you a response.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
This statement was prepared on September 16, 2019.